Welcome to Resource Hub!

In observance of Martin Luther King, Jr. Day our offices will be closed on Monday January 20.  
 

Starting Thursday, December 5th, customer verification for "Send eDocs" packets will change from Knowledge Based Questions to a Phone Verification via phone call or text message. Please be sure to confirm your customer(s) phone number. If you have any questions, please reach out to your account manager.

Due to a sales conference, our sales support team will have limited availability next week from Monday afternoon through Wednesday. During this period, there may be delays resolving issues depending on call volume and availability.

For non-urgent requests, please email salesdll@dllgroup.com, and someone will respond within 24 hours. Don’t forget to explore our FAQs and training resources available here on the Resource Hub to make the most of our helpful tools!

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

Beginning Sunday, June 30 2024, DLL Finance will conduct a required system upgrade. We anticipate the upgrades will be completed by Thursday, July 4, 2024. During the upgrade, some key processes noted below will be delayed:

 

• Funding of agreements and proceeds distribution
• Administration of payoffs (internal accounts & third party)
• Dealer bonus payments
• Customer account activity updates on the My Account Access portal
• Payoff quotes
  • If possible, we recommend proactively requesting any payoffs you may need in advance of June 30th.
• Posting of payments to customer accounts

All other systems functions and digital tools including Retail Hub, eDocs, and Pre-Approval Hub will be functioning as usual during the upgrade.

Once the system upgrade is completed any pending items will be processed as quickly as possible. All delayed business processes will resume on July 5th at the latest. For more information please see our FAQ page.

We appreciate your patience while we make these upgrades. For additional information or questions please contact your Account Manager or Sales Representative.

We are excited to announce two new improvements to your Pre-Approval Hub experience:

1. If you elected to receive email notifications, the notifications will now include the customer ZIP CODE as entered by the customer.
2. If you are using your unique Pre-Approval Hub URL, the DEALER NAME will now be included in the customer’s notification email.

Watch for more improvements in the near future! If we can assist you in the interim, please contact your DLL Account Manager.

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Download the whitepaper